FAQ

Do I need to create an account to make a purchase?

Yes, you do need to create an account to log in and shop from www.fioelac.com.

Do you ship worldwide?

We only ship PAN-India.

Do you offer free domestic shipping?

Yes, we provide free shipping to over 28,823 pin codes across India.

How does the return policy work?

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Will I get a refund on returned orders?

Read www.fioelac.com's shipping and return policy.

How do I prepare a package for return?

If you wish to return the product, please ensure that the item is kept in its original packaging. This is to guarantee that the product is not damaged in any way and receive a full refund.

Can I cancel my order?

The order cannot be cancelled once placed.

What payment methods do you accept?

We accept a number of payment methods such as UPI, Visa, MasterCard, Rupay, Maestro, Amex, Net banking, Wallets and more.

Do you support COD payments?

We accept prepaid orders only.

When will I receive my tracking number?

You will receive the tracking number after the product is dispatched.

When will my order be shipped?

The orders will be shipped after 2 - 5 working days of purchase.

How can I get in touch with FIOELAC?

For queries, you can email us at support@fioelac.com.

How is FIOELAC pronounced?

FIOELAC is pronounced as FIGH ‣ OH ‣ LAC.